Instructions

Connections to amoCRM

Guide / WhatsApp

How to connect WhatsApp to amoCRM

WhatsApp to CRM needs to be connected via a work number and a clear chat circuit. The most common mistake is to try to do this on managers’ personal phones and assume that the company has received a managed channel. In practice, this almost always leads to a loss of history and control.

Work numberCorrespondence in a cardControl of responses

Step 1

Prepare your work number

Do not use managers' personal numbers as the company's main channel.
Set the channel owner and access rules.
Decide what your first reaction to a new message will be.

Step 2

Connect the connector

Choose a solution that can save correspondence in the CRM card.
Check if it creates a deal or contact from a new message.
See if you can assign a person in charge automatically.

Step 3

Check the control

Set auto-tasks and control responses by deadline.
Check if the manager sees the entire history of the channel.
Make sure that the manager's departure does not take the client and correspondence with him.

Commercial page WhatsApp

If you want to connect a turnkey channel and not assemble the circuit by hand.

Service

Chats #9

When you need a single chat layer, and not just one messenger.

Widget

Communications analytics

To control the response speed and quality of communication in WhatsApp.

Analytics