CODE9 CODE9 CRM / AI / ANALYTICS

Widget / chats

Chats #9

Widget for correspondence with clients in one place: WhatsApp, Telegram, website and other channels without breaking the context and without losing the history inside CRM.

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What decides

Problem

  • Correspondence about the client spreads between WhatsApp, Telegram, the website and the personal phones of managers.
  • The touch history is lost, and the new employee does not understand what has already been agreed upon with the client.
  • The manager does not see the speed of response, the workload of the team and the real reasons for the loss of dialogue.

What does the widget do?

Scenarios

  • Collects client messages in one transaction card and preserves a complete communication history.
  • Helps distribute correspondence between managers without losing context and monitoring response times.
  • Links the chat to the funnel, tasks, and next actions within CRM.

What does the business get?

Result

  • Fewer lost calls and fewer “silent” dialogues without continuation.
  • Transparent communication history for each client and channel.
  • Guided journey from first message to transaction, payment or repeat touch.

FAQ

Frequently asked questions about chats in amoCRM

Is it possible to see WhatsApp and Telegram in one card?

Yes. This is the main point of the chat layer: not to divide the client into channels, but to collect all correspondence in one place inside CRM.

How is this different from simply connecting to a messenger?

Connecting a channel in itself does not solve the control problem. The widget is needed so that the company has a single communication route, client history and connection with the sales funnel.

Is it possible to link chats with bots and analytics?

Yes. It is the combination of chats, AI scripts, tasks and analytics that makes the channel manageable, and not just another correspondence window.

Related Pages

What to watch along with chats for amoCRM

AI chatbots

If the chat should not just receive messages, but qualify the lead, conduct a dialogue and transfer the data further to CRM.

AI

amoCRM + WhatsApp

A commercial page on one of the most frequent channels where response speed and context influence conversion.

Integration

amoCRM + Telegram

Suitable if Telegram is the main channel for sales, service or repeat contacts for existing customers.

Integration

Communications analytics

To see the load on dialogues, response speed and losses by channels, and not just the fact of connecting the chat.

Analytics