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CRM

CRM / WhatsApp integration

Integration of amoCRM with WhatsApp

We connect WhatsApp to amoCRM so that all dialogues are linked to the client card, managers do not lose correspondence, and the manager sees the speed of response and quality of communication. Integration is needed by companies where the client writes to the messenger before leaving a request on the website or calling the sales department.

Messages in the card Auto-creation of trades Distribution by managers Dialogue control

Connect WhatsApp View Chats #9

The connect button leads to the external Wazzup24 platform. After the transition, the data processing rules and terms of the platform itself apply.

Without integration

What usually breaks

Managers lead the client in personal WhatsApp, and the company loses the history of the dialogue when an employee is fired or replaced.
The correspondence is not tied to the transaction card, and no one understands what was agreed upon before.
The manager does not see the speed of reaction and cannot control the quality of communication.

What we are setting up

Main scenarios

Creating a deal or contact from the first message.
Linking the dialogue to the client card and saving the communication history.
Inbox distribution, notifications, response control and connection with funnel stages.

What does the business get?

WhatsApp as part of the sales system

Each message becomes part of the process, rather than a separate chat outside of CRM.
Client dialogue does not disappear when changing managers.
Marketing and sales see how many applications came from WhatsApp and how they are converted further.

Chats #9

If you need a single chat layer inside CRM, and not just one integration with WhatsApp.

Widget

amoCRM + telephony

To collect both calls and correspondence in one circuit, and not to lose the client’s context between channels.

Communications

Communications analytics

If you need a management layer: response speed, missed touches and quality of communication between managers.

Analytics

AI chatbots

If some of the dialogues need to be automated and qualified before the manager is connected.