Transitions within a section

CRM

CRM / Telegram integration

Integration of amoCRM with Telegram

We connect Telegram to amoCRM so that incoming messages go to CRM, correspondence is assigned to the client’s card, and the manager sees who processes the dialogues and how. This is especially important when Telegram is used as a quick entry into sales, support, or lead qualification.

Chats in card New leads from Telegram Reaction control History of communication

Connect Telegram Open Chats #9

The connect button leads to the external Wazzup24 platform. After the transition, the data processing rules and terms of the platform itself apply.

Without integration

What business loses

Dialogs in Telegram are not linked to the client card and are lost when transferring a lead.
It is impossible to estimate how Telegram affects sales and where processing is slowed down.
The manager does not control the reaction and quality of communication in the channel.

What we are setting up

Work scenarios

Creating a contact and deal from the Telegram dialog.
Linking the correspondence history to the card and the person responsible.
Lead distribution, notifications, tasks and response control.

Result

Telegram becomes part of CRM rather than a separate world

Client history is saved in one place.
The team does not lose context when transferring leads between managers.
You can calculate the conversion and quality of the Telegram channel by numbers.

amoCRM + WhatsApp

If you need to collect and compare both messenger channels inside CRM.

Messengers

Chats #9

When you need a more general chat layer and a single communication loop.

Widget

Communications analytics

To control response speed, omissions and quality of dialogue processing.

Analytics

AI chatbots

If part of the Telegram scripts needs to be automatically qualified to manager.