CRM / support
Maintenance amoCRM
We support amoCRM after launch: we fix new bottlenecks, connect additional scripts, monitor the quality of the account and prevent CRM from falling into chaos again. This is not a one-time setup, but a working rhythm of system development to suit current business tasks.
Support and development
New robots and funnels
Integrations and documents
Quality control CRM
For whom
For companies where CRM has already been launched, but the business is changing faster than the account can be kept in working order.
What we do
Fixes, improvements, new scripts, quality checks and bringing CRM to real use.
Bottom line
The sales system does not degrade over time and does not depend on a single employee or contractor.
What's included New stages, fields, robots, integrations, documents, reports, training new employees and correcting accumulated problems.
What is especially important Support is needed not for the sake of “closing tickets,” but so that CRM reflects the current sales model, and not the old version of the business.
When you need it most After implementation, when the team grows, a new direction is launched, new lead generation channels or a change in sales logic.
Unaccompanied
What happens to CRM over time
Bypass processes appear, and the team again retreats into chats, spreadsheets and personal notes.
New products and directions do not fit into the old funnel, and changes are made chaotically.
Integrations begin to live separately from sales, and the manager stops trusting the data in CRM.
What do we take to work?
Typical support tasks
Adding new funnels, roles, access rights and reporting scripts.
Connecting telephony, instant messengers, documents, 1C and new sources of requests.
Repair of existing robots, tasks, fields and data quality control.
What does the business get?
Always working system
CRM develops along with sales, rather than lagging behind for several months.
Managers do not lose clients because of “temporary crutches.”
The manager receives a living management tool, not a historical artifact after implementation.
How support is built
Normal operation logic after startup
1. Analysis of current tasks
We collect requests from business, managers and sales departments in order to work in isolation from the process.
2. Prioritization
First, we fix what affects money, conversion, response times and the quality of transactions.
3. Making changes
We add scripts, edits, integrations and reports without disrupting the team's work flow.
4. Checking the result
Let's see how the changes really affect managers, the supervisor and the speed of work with the client.
5. Team training
If the logic of work has changed, the team must understand what to do differently and why.
6. Next iteration
Support is not “closed and forgotten”, but a system development cycle for the real growth of the company.
Related Pages
What is accompaniment most often combined with?
FAQ
Frequently asked questions about amoCRM support
How is maintenance different from implementation?
Implementation builds the base system from scratch or almost from scratch. Maintenance develops and maintains an already working account after launch.
Is it possible to take on support CRM, which was not implemented by you?
Yes, but it is usually wise to start with an audit to understand the quality of the current circuit and not blindly edit someone else's architecture.
Does the support include new integrations and widgets?
Yes, if they are part of current business priorities and do not require a separate large implementation project.
