Consent to the processing of personal data

1. In what cases does this consent apply?

The user gives this consent when he fills out a form on the CODE9 website, sends a request for a consultation, calculation, commercial proposal, makes an appointment, opens a conversation in the messenger on his own initiative, or otherwise transmits his data through a public website codenine.ru.

Consent applies only to personal data that the user provides voluntarily. The user is not obliged to transfer redundant, sensitive, banking, medical, biometric and other special data unless the site specifically requires it.

2. What data can be processed

• name or other designation of the user, if indicated in the form;
• phone number, email, Telegram, WhatsApp, MAX and other contact information selected by the user for communication;
• content of the appeal, comments on the project, information about the selected service, product or integration;
• technical data of the request: date and time of sending, submission page, language, time zone, device type, browser and other technical information necessary for security, diagnostics and processing of the request;
• other data that the user independently provided through a form, chat or external communication channel.

3. For what purposes is the data used?

• processing user requests and feedback;
• preparing and sending a commercial proposal, invoice, materials, instructions or demo;
• approval of a meeting, consultation, audit, implementation, integration, training or other project CODE9;
• maintaining contact history in CRM and operator’s service systems;
• website protection, abuse control, error analysis and technical security;
• documentation of the user's consent and provability of the legal basis for processing.

4. What exactly does the user allow?

The user allows the operator to perform with his personal data the actions necessary to achieve the specified goals: collection, recording, systematization, accumulation, storage, clarification, extraction, use, transfer to authorized processors on behalf of the operator, blocking, deletion and destruction.

If the user chooses an external communication channel or recording service, processing can continue within the appropriate third-party service. Such a transition does not mean the transfer of data to the AI site model, unless otherwise expressly disclosed by a separate service or a separate form.

5. What is not included in this consent

This consent does not replace or replace:

• cookie policy and the user's choice in the cookie banner;
• separate voluntary consent to advertising and mailings;
• user agreement;
• general public offer CODE9 and special service documents "Documents #9".

6. Duration and withdrawal of consent

Consent is valid from the moment of data transfer until the purposes of processing are achieved or until it is withdrawn by the user, unless a longer period is required by law or to protect the rights and legitimate interests of the operator.

To withdraw consent, delete data or request personal data, the user can write to support@codenine.ru or use contacts on the page Contacts. The request must include information that allows you to identify the request or request.

7. User confirmation

By submitting a form, activating a mandatory checkbox, or by other explicit action transmitting his data through the site, the user confirms that he is acting freely, of his own free will and in his own interest, has read the terms of this consent and understands the purposes of processing personal data.

If the user does not agree with the terms of this document, he must refrain from transmitting personal data through forms and other public channels of the site.