Does a law firm even need CRM if it already has documents and tables?
Yes, if applications, case statuses, tasks and documents must be part of one managed process. The tables do not provide either discipline or normal transparency regarding the client.
Is it possible to conduct both sales and business support in one system?
Yes. In the legal niche, this is especially important: first comes the consultation and contract, then the stages of work, documents, deadlines and subsequent support for the client.
Which building blocks are most important for lawyers?
Client history, case status, deadline control, documents, templates and clear communication between lawyer, manager and client.