Case / furniture / UK Furniture showroom in England A case for a furniture showroom on the English market: requests from the website and instant messengers, consultations, selection of furniture, measurements, order calculation, contract, delivery and customer support after the purchase. Calculate implementation Back to home
What hurts Issues The client journey is long, and without a system, details on selection, sizes and agreements are easily lost. Some clients come to the showroom, some leave a request online, and the processes begin to diverge. It is difficult for managers to conduct consultations, measurements, calculations and delivery as a single route.
What we collect Solution A single funnel: lead, consultation, selection, measurement, offer, contract, delivery, repeat order. Customer card with preferences, sizes, communication history and order status. Tasks for managers, reminders, documents and control of the next step for each transaction.
What to show Content Scenario for the showroom and a separate scenario for online orders. Block for measurements, calculations and coordination of specifications with the client. How CRM helps maintain premium service and bring the client to a repeat purchase.
