Case / flowers
Flowers wholesale and retail
A page for the flower business with retail and wholesale orders: quick sales, seasonal peaks, delivery, repeat orders and work with a regular customer base.
What hurts
Issues
- Some orders arrive quickly and require a response within minutes, especially on peak dates.
- Wholesale and retail are often conducted in different ways without an overall picture for the client.
- Repeat purchases and date reminders are almost always left unfinished.
What we collect
Solution
- Applications, catalog, delivery, order statuses and repeat sales in one system.
- Segmentation into retail, wholesale, corporate clients and seasonal scenarios.
- Reminders, message templates and control by managers or administrators.
What to show
Content
- Fast customer route from message to delivery.
- How CRM helps to survive seasonal overload.
- Mechanics of repeat orders by dates and customer categories.